| Q: |
We have decided to select RunMyClub for our member management and event registration provider. How do we get started? |
| A: |
It is very easy. Check out our Getting Started page. Fill out the form and a RunMyClub consultant will walk you through the process!
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| Q: |
What is the typical process for going live with RunMyClub? |
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First we make sure your RunMyClub web site is seamlessly integrated into your organization's web site. Once you approve the site we will train your officers & help you update content & data needed by the system (i.e.: membership types, events, etc...). We then import your list of members & non-members. You use the system to send a welcome email to members and we follow up with a personalized email to each member that contains their unique username and password into your site. That's all it takes!
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| Q: |
How secure is the RunMyClub system? |
| A: |
Very! We employ advanced encryption technologies from Thawte to encrypt all credit card and personal data transacted via our system. Even though RunMyClub uses credit card number to provide e-commerce functionality, we do not store full credit card numbers in our database. In addition, very few employees within our company actually have access to the important contact information your members provide for your organization to operate effectively.
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| Q: |
Will RunMyClub sell or use our organization’s data? |
| A: |
No. We will not rent or sell lists of our client's personal information to anyone. We will not use personal information collected during registrations for solicitations. InSite Business Solutions does not collect any personal information for its own use, but rather passes the information provided during the registration process to our client organization.
If you have further questions regarding our privacy practices, please send email to Support@RunMyClub.com.
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| Q: |
Can we use our own merchant account? |
| A: |
Yes. If your current merchant account provider and processor allows for operation through www.AuthorizeNet.com. InSite Business Solutions is also a reseller of merchant and gateway accounts and can help you setup a merchant account for your organization. Please review our pricing plans for more details regarding merchant accounts.
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| Q: |
Do we get training with the RunMyClub service? |
| A: |
Yes. After the system is integegrated into your site a RunMyClub consultant will conduct a training session for you and any other officers helping to administer the system. In fact, we can provide support at any time you feel assistance is needed. Check out our Support Overview page for more details.
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| Q: |
What type of support is offered to us once we sign on with RunMyClub? |
| A: |
You can always contact one of our specialist by phone or email. Check out our Support Overview for more details. You can also signup for our eTips newsletter for tips on how to organize and motivate your chapter or club for success.
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| Q: |
How quickly can we get “up and running” with RunMyClub? |
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Very. Technical setup of the system on our end takes one day. We will work closely with your current web master to ensure a speedy and reliable integration into your current site. If you need a web site we can custom design one or you can pick from one of our many templates.
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| Q: |
We already have a chapter website. Can you host a site that already exists? |
| A: |
Yes. In fact, we can integrate our Content Management System (CMS) into your existing site so you can make content updates from anywhere you have access to the internet! Check out our hosting services for more information.
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| Q: |
What is the monthly cost of RunMyClub for our organization? |
| A: |
You get the Member Management, Event Management, Broadcast Communication and report features for a low monthly fee based upon the number of dues paying members in your organization. Web site & email hosting, and our content management system are a flat monthly fee.
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| Q: |
I am not a technical expert. How easy is it to use RunMyClub as an administrator? |
| A: |
RunMyClub provides the backoffice forms and database functionality that keeps you from having to know anything at all about programming or HTML. All you need is basic computer skills and access to the internet! We provide all of the additional training.
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